This Service Level Agreement ("SLA") between Starbuzz.ai and the User defines the service standards and availability commitments for the Starbuzz.ai platform.
Starbuzz.ai commits to a monthly uptime of 99.5% for its platform. This excludes planned maintenance periods which will be communicated in advance.
Starbuzz.ai will back up User data on a daily basis and retain backups for a period of 30 days.
Should Starbuzz.ai fail to meet the uptime commitment (excluding planned outages and factors outside Starbuzz.ai's control), affected users will be eligible for a 10% discount on their next billing cycle.
This SLA is governed by the laws of India. Disputes arising out of this SLA will be subject to the exclusive jurisdiction of courts in Hyderabad, India.