Question 1

What is a credit?

Accepted Answer

Credits are used only to generate reports — Influencer Reports, Competitor Reports, and Campaign Reports. Each costs 1 credit. Everything else (search, discovery, post tracking, dashboards) is free and never touches your credit balance.

Question 2

Does tracking a post cost a credit?

Accepted Answer

No. Post tracking and credits are completely independent. Adding a post to a campaign uses your post allowance, not your credits.

Question 3

Same post in multiple campaigns — does it count twice?

Accepted Answer

No. Posts are counted as unique posts within your account. The same URL across multiple campaigns counts as 1 tracked post.

Question 4

What is auto-refresh vs manual refresh?

Accepted Answer

Auto-refresh is how often the platform automatically re-fetches performance data for all tracked posts. Manual refresh lets you trigger an immediate update for a specific campaign — useful before a client call. Manual refreshes are per campaign (not per post) and are limited by your daily quota.

Question 5

Why do agency plans get faster auto-refresh?

Accepted Answer

Agencies are accountable to multiple brands simultaneously. Even at Starter level, 48h data gaps are too slow for professional campaign management. Agency plans start at 24h and go to 12h at Growth tier.

Question 6

How do half-yearly and yearly billing work?

Accepted Answer

Half-yearly gives you a 6-month pool of credits and posts — use them however you like. Yearly does the same for 12 months and adds a 10% bonus on both credits and posts. Both are billed upfront.

Question 7

How many users can access the platform?

Accepted Answer

All paid plans have no user cap. Add your full team without worrying about per-seat pricing.